Early Intervention

ML+C’s approach focuses on working cooperatively with our client’s customers to recover outstanding payments early in the debt cycle. It helps our clients maintain a positive relationship and reduces the cost of legal action.

Our services include:

• data cleansing: ensuring customer records are up to date and consistent with publicly available records
• debtor profiling: analysing debtor information to categorise debtor types and tailor recovery process
• revenue recovery: issuing final payment notices and letters of demand, as well as following up debtors with phone calls, SMS or email
• revenue management: negotiating, administering and monitoring of payment plans
• locating debtors: through skip tracing methods or field calls.

Other services include:

• resolving complex issues: working with you to recover funds if possible and/or resolving files with difficult and sensitive circumstances, such as deceased estates and deregistered companies
• assisting with credit management policies.

Types of debt

ML+C recovers a broad range of debt, including:

• parking offences
• recovery of assets that are subject to pecuniary orders
• unpaid supplier accounts
• unpaid membership fees.

For our local government clients, we recover:

• council rates
• general and sundry debts
• unpaid registrations for food and health
• failure to vote at council elections
• special charges – street construction
• child and aged care
• council parking infringements
• animal infringements.