Our people understand the position of our council clients in collecting council rates debts – a position which varies considerably to general debt collection because the debtors are ratepayers and part of the council’s community. We take the time to understand the demographics of our individual council clients, acting at all times in a manner that does not compromise council’s reputation.

Our goal is to manage all aspects of debt recovery, allowing our local government clients to maximise their resources and focus on their key responsibilities to the benefit of all stakeholders. We deliver tangible, valuable outcomes – in the 2016/2017 rate collection cycle we achieved an average collection rate of 97 percent for our clients.

How can we help?

ML&C has developed efficient and cost-effective methods to recover rates, charges and debts on behalf of our clients. Our recovery services focus on collection in the areas of:

  • council rates
  • general and sundry debts
  • unpaid registrations for food and health
  • failure to vote at council elections
  • special charges – street construction
  • child and aged care
  • council asset protection management
  • council parking infringements
  • animal infringements.